IMQ Seguros Atención al Cliente Máximo Aguirre | Bilbao

Comonotras

Good afternoon Yesterday I accompanied my wife to the appointment she had for general radiology eguia n22 at a quarter past three. We arrived twenty minutes later because there was an accident on the road near the Amorebieta ITV. We already knew that the test was not going to be performed on us because they called us from the clinic, we told them what happened and they did not show any empathy with us, offering us a new appointment for October 10th.... However, we went to the clinic to ask for a complaint form, where we could record everything we had to say. The lady who attended us flatly refused to give us a complaint form, so we asked her for a blank piece of paper and there we made a document, when it was time to hand it in she refused to put the entry stamp on me. We feel that this lady violated our rights by not being able to present this incident, she treated us without respect and with haughtiness, check it out with the cameras. Thank you.

Can't you imagine that you can park within the Zorrozaurre clinic facilities? Me neither, but that's how it is: YOU CAN PARK ELECTRIC SCOOTERS INSIDE!! Everyone is encouraged to park, if the scooter causes a serious accident to a patient, nothing happens, THEY DO NOT CALL CUSTOMER SERVICE to be interested!!

***UPDATE: The mixed provincial commission has considered the case, agreeing with us and forcing the IMQ Group to take care of the bill, not only for the ambulance that transported the patient, but also for the 4-hour stay at the public hospital. while we were waiting for them to send us an ambulance that took no more and no less than 4 hours to arrive. When the ambulance arrived, it was not medicalized, which put the life of the patient even more at risk, who ended up dying a few days later. We have not received an apology from the IMQ Group, nor from its legal director who did not stop ignoring us throughout the case saying that my mother, who died 4 days later, did not go to the hospital due to an emergency. vital. However, we are happy that justice has been done and that we can finally rest in peace with this issue that has generated so much helplessness and frustration in us. You cannot have employees with such little problem-solving capacity and education. We repeatedly explained what happened without receiving any interest from them in wanting to understand the problem. After 40 years with IMQ insurance in the family, we have retired. Gentlemen, a little seriousness and professionalism, we are talking about health insurance, and the health of your clients, is a primary value in which you should place higher standards of respect, good sense and formality. Here, a family that has given up after so many decades trusting in you, since we have felt abandoned when we have needed you most. It does not surprise me at all that you are the second worst valued in the ranking prepared by the company EMO Insights International, as the insurance group that awakens the worst emotions in its clients. I wish you all the luck you deserve, but, above all, I encourage you to work with a little professionalism and self-love for what you do.

Bad phone service. The very nice doctor sent me to prepare the insurance papers and make an appointment at the clinic counter. The girl told me that she called me the next day, after weeks I called and she told me that she was busy that she would call me the next day and it's been like that for two and a half months and I haven't received a call yet. If you tell someone that you're calling them, don't call them, even if it's to tell them that you're up to the task and that you don't have dates so as not to waste my time, even though the way they speak it seems like they've forgotten about me and aren't looking for a date. Now I have pain that I did not have two months ago and when I finish this process in another clinic I will present myself to file a claim for wasting my time like this. What a pity the treatment they give you over the phone because the doctor seemed very good and friendly.